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Multiple messages have been ignored. Non-existent "customer service".
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7 Comments
Technical Support posted 7 months ago Admin
If you create a ticket (which you have), our support team will contact you to arrange returning your unit to us and issuing a refund.
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Dirk Friedrichs posted 7 months ago
How does your return process work?
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Technical Support posted 7 months ago Admin
We have a 30 day money back guarantee! Not sure what to tell you, from our end it looks like all attempts to contact us have been in the past hour.
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Dirk Friedrichs posted 7 months ago
Just need to know how to return the product for a refund. It’s a cool device and there’s nothing wrong with it, it just doesn’t work for our specific needs.
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Dirk Friedrichs posted 7 months ago
Hi Gabby, I’ve been hitting the submit ticket button on the maestro dmx webpage.
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Technical Support posted 7 months ago Admin
Here is a screenshot of your history and timeline in our support portal. As you can see the first message we received was less than an hour ago.
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Technical Support posted 7 months ago Admin
Hi!
How have you been trying to reach us? I see one message in our support ticketing system, and also a message that you called our office, all have happened within the past 40 minutes and we have no record of attempts to contact us before this.
- Gabby
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