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Multiple messages have been ignored. Non-existent "customer service".
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10 Comments
Technical Support posted 8 months ago Admin
Hi there,
Please contact support!
We offer office hours where we can walk you through setup, and if you're really sure you'd like to return your unit, they can help with that as well.
Office hours:
https://maestrodmx.freshdesk.com/support/solutions/articles/153000072379-live-office-hour-schedule
Submit a ticket:
https://maestrodmx.freshdesk.com/support/tickets/new
Cheers
Gabby
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Al Crepeau posted 8 months ago
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Al Crepeau posted 8 months ago
Hi
I wish to return my unit as well.
We can’t get it functioning. Too difficult!
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Technical Support posted almost 2 years ago Admin
If you create a ticket (which you have), our support team will contact you to arrange returning your unit to us and issuing a refund.
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Dirk Friedrichs posted almost 2 years ago
How does your return process work?
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Technical Support posted almost 2 years ago Admin
We have a 30 day money back guarantee! Not sure what to tell you, from our end it looks like all attempts to contact us have been in the past hour.
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Dirk Friedrichs posted almost 2 years ago
Just need to know how to return the product for a refund. It’s a cool device and there’s nothing wrong with it, it just doesn’t work for our specific needs.
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Dirk Friedrichs posted almost 2 years ago
Hi Gabby, I’ve been hitting the submit ticket button on the maestro dmx webpage.
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Technical Support posted almost 2 years ago Admin
Here is a screenshot of your history and timeline in our support portal. As you can see the first message we received was less than an hour ago.
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Technical Support posted almost 2 years ago Admin
Hi!
How have you been trying to reach us? I see one message in our support ticketing system, and also a message that you called our office, all have happened within the past 40 minutes and we have no record of attempts to contact us before this.
- Gabby
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