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I downloaded the fixture profile, but on all the modes 11 and 13 channels the fixture moves but I cannot get the light to turn on no matter what setting I manipulate
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3 Comments
Technical Support posted 8 months ago Admin
Great to hear! Cheers :)
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james hook posted 8 months ago
No worries. I figured it out. On the jmaz website the dmx info link is incorrect . I downloaded the manual and used the dmx information in there, corrected the channel order and they work just fine now.
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Technical Support posted 9 months ago Admin
Hi James!
Sorry for the delay! Have you made a support ticket? Though our profile library is fairly robust, there's always a chance there are errors. Our Support team is great at this kind of stuff, attending office hours is a great way to get help also.
https://maestrodmx.freshdesk.com/support/home
https://maestrodmx.freshdesk.com/support/solutions/articles/153000072379-live-office-hour-schedule
Hope you got it figured out sorry again for the delayed response!
Gabby
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