We use cookies to try and give you a better experience in Freshdesk.
You can learn more about what kind of cookies we use, why, and how from our Privacy policy. If you hate cookies, or are just on a diet, you can disable them altogether too. Just note that the Freshdesk service is pretty big on some cookies (we love the choco-chip ones), and some portions of Freshdesk may not work properly if you disable cookies.
We’ll also assume you agree to the way we use cookies and are ok with it as described in our Privacy policy, unless you choose to disable them altogether through your browser.
For some reason my Yuer 200W Beam + Strip is not responding when I click the blackout button on the show page. I have linked the fixture manual as well as the fixture profile I am using. I am testing this light with my both lighting IR4 which works great however the yuer is having trouble responding to the blackout.
Attachments (2)
yuer-200w-be....json
29.5 KB
200-A5 _281_29.pdf
259 KB
0 Votes
1 Comments
Technical Support posted about 15 hours ago Admin
Please make a support ticket or try attending office hours! It's likely a mistake in the profile, or a mismatched mode. I see that this fixture has a dimming parameter, so blackout should definitely work.
https://maestrodmx.freshdesk.com/support/solutions/articles/153000072379-live-office-hour-schedule
https://maestrodmx.freshdesk.com/support/tickets/new
0 Votes
Login or Sign up to post a comment