Troubleshooting Guide

Created by Justin Love, Modified on Thu, 21 Nov at 7:04 PM by Technical Support

Issue: What is the default password for the Maestro WiFi Network?

Issue: Unable to Find MaestroDMX’s WiFi Network

Solution 1: Ensure your dongle is securely plugged in. Never remove your dongle while in use.
Solution 2: Try rebooting your device.
Solution 3: Consider connecting via Ethernet.
Solution 4: Try a factory reset (see System Page)
Solution 5: If problems persist, reflash the firmware using a network reset software update package from the support website.

Issue: Connected to MaestroDMX WiFi Network but Can't Access the Web App

Solution 1: Try a new browser window or try a different web browser.
Solution 2: Ensure firewalls on your device are disabled.
Solution 3: Use the IP address 192.168.37.1 instead of "maestro.local" to connect.
Solution 4: If the problem persists, reflash the firmware with a network reset software update package from the support website.

Issue: Connected to MaestroDMX via Ethernet but Can't Access the Web App

Solution 1: Ensure that you have set your computer’s ethernet port to the correct static IP address and settings. See Ethernet Connection Page.
Solution 2: Try a new browser window or try a different web browser.
Solution 3: Ensure firewalls on your device are disabled.
Solution 4: Use the IP address 10.0.0.200 instead of "maestro.local".
Solution 5: Ensure that your device’s WIFI IP address is not on the 10.0.0.X subnet. If it is you will need to change the ethernet Static IP of both your device and MaestroDMX to another subnet ie 10.1.0.X with Subnet Mask 255.0.0.0. See the Network page on MaestroDMX WebAppSolution 6: If the problem persists, contact maestrodmx.com/support

Issue: Unable to Find A Fixture Profile In The Fixture Profile Library

Issue: Lights Added to Stage, but They Aren't Turning On

Solution 1: Make sure the ‘Solid Colour’ pattern is playing with a single colour palette.
Solution 2: Check all connections and power sources for your lights.
Solution 3: Verify the address and mode settings of your lights.
Solution 4: Ensure that the address in the patcher corresponds to your DMX fixture's address.
Solution 5: Review the fixture profile and ensure it matches your lighting equipment.
Solution 6: Visit the Control page and adjust static values. Some fixtures require specific channels such as shutters and strobe to be set to turn the fixture on.
Solution 7: Check dimmer or color attribute types, as they might be set incorrectly.
Solution 8: Confirm the brightness level is turned up on the show page both globally and at the cue level.
Solution 9: Verify that a show is playing by pressing the play button.

Issue: No Audio or Unresponsive Patterns

Solution 1: Navigate to the audio page in the app.
Solution 2: Ensure the audio level is sufficient to trigger the "green" signal level.
Solution 3: If the audio is still not working, double-check your cabling. Consider connecting headphones or speakers to verify audio output from your device.

Issue: Maestro Patterns Do Not Seem To Be Working Properly

Solution 1: Ensure audio is getting into MaestroDMX with sufficient input gain (via LED on the unit or via Audio Page) and you have the correct audio input selected.
Solution 2: On the Audio page ensure Kickdrums are being detected correctly, if not adjust the Kick Sensitivity.

Issue: All the lights turn off sometimes during the show

Solution 1: If you have fixtures assigned only to the Primary Fixture Group make sure the ‘Allow Music-Based Blackouts’ is disabled.

Issue: The software update did not work

Solution 1: Ensure that the USB wifi dongle in plugged in when you perform the update.
Solution 2: Check that the .mae software file is at the root directory of the USB drive.
Solution 3: Ensure that you only have a single .mae file on the USB drive at the root directory.
Solution 4: Try another USB drive from another manufacturer.
Solution 5: Ensure that your USB drive is formatted to FAT32.

For further assistance or persistent issues, please contact our customer support team.

Additional support for MaestroDMX is available at https://maestrodmx.com/support.