Troubleshooting Guide

Created by Justin Love, Modified on Thu, 18 Jul at 5:47 PM by Technical Support

Issue: What is the default password for the Maestro WiFi Network?

Issue: Unable to Find MaestroDMX’s WiFi Network

Solution 1: Ensure your dongle is securely plugged in. Never remove your dongle while in use.
Solution 2: Try rebooting your device.
Solution 3: Consider connecting via Ethernet.
Solution 4: Try a factory reset (see System Page)
Solution 5: If problems persist, reflash the firmware using a network reset software update package from the support website.

Issue: Connected to MaestroDMX WiFi Network but Can't Access the Web App

Solution 1: Try a new browser window or try a different web browser.
Solution 2: Ensure firewalls on your device are disabled.
Solution 3: Use the IP address 192.168.37.1 instead of "maestro.local" to connect.
Solution 4: If the problem persists, reflash the firmware with a network reset software update package from the support website.

Issue: Connected to MaestroDMX via Ethernet but Can't Access the Web App

Solution 1: Ensure that you have set your computer’s ethernet port to the correct static IP address and settings. See Ethernet Connection Page.
Solution 2: Try a new browser window or try a different web browser.
Solution 3: Ensure firewalls on your device are disabled.
Solution 4: Use the IP address 10.0.0.200 instead of "maestro.local".
Solution 5: If the problem persists, contact support@maestrodmx.com

Issue: Unable to Find A Fixture Profile In The Fixture Profile Library

Issue: Lights Added to Stage, but They Aren't Turning On

Solution 1: Make sure the ‘Solid Colour’ pattern is playing with a single colour palette.
Solution 2: Check all connections and power sources for your lights.
Solution 3: Verify the address and mode settings of your lights.
Solution 4: Ensure that the address in the patcher corresponds to your DMX fixture's address.
Solution 5: Review the fixture profile and ensure it matches your lighting equipment.
Solution 6: Visit the Control page and adjust static values. Some fixtures require specific channels such as shutters and strobe to be set to turn the fixture on.
Solution 7: Check dimmer or color attribute types, as they might be set incorrectly.
Solution 8: Confirm the brightness level is turned up on the show page both globally and at the cue level.
Solution 9: Verify that a show is playing by pressing the play button.

Issue: No Audio or Unresponsive Patterns

Solution 1: Navigate to the audio page in the app.
Solution 2: Ensure the audio level is sufficient to trigger the "green" signal level.
Solution 3: If the audio is still not working, double-check your cabling. Consider connecting headphones or speakers to verify audio output from your device.

Issue: Maestro Patterns Do Not Seem To Be Working Properly

Solution 1: Ensure audio is getting into MaestroDMX with sufficient input gain (via LED on the unit or via Audio Page) and you have the correct audio input selected.
Solution 2: On the Audio page ensure Kickdrums are being detected correctly, if not adjust the Kick Sensitivity.

Issue: All the lights turn off sometimes during the show

Solution 1: If you have fixtures assigned only to the Primary Fixture Group make sure the ‘Allow Music-Based Blackouts’ is disabled.

Issue: The software update did not work

Solution 1: Ensure that the USB wifi dongle in plugged in when you perform the update.
Solution 2: Check that the .mae software file is at the root directory of the USB drive.
Solution 3: Ensure that you only have a single .mae file on the USB drive at the root directory.
Solution 4: Try another USB drive from another manufacturer.
Solution 5: Ensure that your USB drive is formatted to FAT32.

For further assistance or persistent issues, please contact our customer support team.

Additional support for MaestroDMX is available at https://maestrodmx.com/support.