Troubleshooting Audio Input

Some common issues can cause trouble when trying to connect your music to MaestroDMX. Here are some things to try.

Issue: No audio is coming into MaestroDMX

• Check that your audio source is playing (mixer, laptop, etc).

• Try a different RCA cable.

• Confirm that the audio input on the Audio page is running in the green zone.

Issue: I am not playing music, however, MaestroDMX registers a non-zero audio input level

• Check that your cable is plugged into MaestroDMX AND your audio source on the other side. A ‘hanging’ cable will produce noise.

• Avoid a ground-loop issue by running audio from a different source than the power for MaestroDMX. For instance, running audio and power from your laptop can cause noise issues.

Issue: I am still having noise on the input

• Check that your audio source is not producing a noisy signal.

• Contact www.maestrodmx.com/support

NOTE: The Standard XLR to RCA cables are not recommended due to higher voltage that can over drive the audio circuit and cause audio failure.